Delivery usually takes 3 to 5 working days* from dispatch on standard UK deliveries. Please note we do not dispatch at the weekend or bank holidays.

Next Day Delivery for the UK is available if you place your order before 11am, Monday - Thursday. We cannot guarantee a Next Day if your order is placed on a Friday. We do not offer Next Day Delivery for Overseas orders**.

* At busy times this may take up to 10 days.
** At busy times we may not offer Next day Delivery.

PLEASE NOTE - From receiving your email "dispatch" notification you must let us know within 7 days if you have not received your parcel, if not we will not be able to send a replacement item.


UK DELIVERY CHARGES

Stock that is delivered in the UK will be charged on a weight basis and sent through our courier. When you checkout you will see the P&P charge on your order.
If we have a valid email address on record for you, you will receive a confirmation email from us once your goods have been dispatched.


OVERSEAS DELIVERY AND POSTAGE

Stock that is delivered overseas will be charged on a weight basis and sent through our courier. When you checkout you will see the P&P charge on your order.


How do I cancel my order under the Distance Selling Regulations?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund (excluding postage) on receipt of the goods. You will need to return the entire order at your cost if you have already received it.

In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

If you decide to cancel your order with Redfoot Shoes, you must let us know in writing [email is fine], enquiries@shoeprimo.com, quoting the order number.

Returns / Exchanges / Faulty Items / Cancellations

UK Customers


In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour. In this case you will be liable for all postage costs. You may return any item to us and cancel your order within 12 months of purchase if we fail to provide any relevant information on the product.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Please download a returns label here and affix to your parcel (please note you will not be refunded any post money if you send the parcel at your own cost): 

Click Here to download Returns Label 

We recommend you obtain proof of posting. Our returns address is: 

Redfoot Shoes Limited
T/A Shoeprimo
Athertonholme Mill
Railway Street
Stacksteads
Lancashire
OL13 0UF
UK


Faulty Items

Returned items will only be deemed accepted as faulty if verified as such by our technical team. If items are deemed to have become faulty by wear and tear you will be liable for postage costs if you would like them returned to you. In the case of our technical team declaring them faulty we will repair free of charge and post out to you at our cost and refund your postage.

Processing Refunds / Exchanges / Credits

Please note Returns / Exchanges can take up to 14 working days to process from receipt of goods. Refunds to your credit / debit card or bank account can take up to 1 month to show on your statement or account.

International Customers

Returns / Exchanges / Faulty Items / Cancellations

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour. In this case you will be liable for all postage costs. You may return any item to us and cancel your order within 12 months of purchase if we fail to provide any relevant information on the product.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you obtain proof of posting. Our returns address is: 

Redfoot Shoes Limited
Athertonholme Mill
Railway Street
Stacksteads
Lancashire
OL13 0UF
UK

Faulty Items

Returned items will only be deemed accepted as faulty if verified as such by our technical team. If items are deemed to have become faulty by wear and tear you will be liable for postage costs if you would like them returned to you. In the case of our technical team declaring them faulty we will repair free of charge and post out to you at our cost and refund your postage  – up to £3 for shoes and £7 for boots.

The main way to return goods to us:

Return via Royal Mail Standard Delivery - this is usually the cheapest way to return goods (unless they are very large or you are returning more than one item). This option requires you to re-pack your goods and take them to your local Post Office where you will need to purchase stamps to cover the cost of the return. We always suggest that you obtain a Proof of Postage just in case the parcel goes astray.

Don't forget to include your sales invoice so we know who the parcel is from!

If you have any queries please do not hesitate to call us and one of our helpful team will be happy to advise you. The Returns Telephone number is 01706 871414 and is open Monday to Friday from 8.00am to 5.30pm. You can also e-mail enquiries@shoeprimo.com

USA DELIVERY AND RETURNS

Stock that is delivered in the USA will be charged on a weight basis and sent through our courier, UPS. When you checkout you will see the P&P charge on your order.

Standard delivery within the US will be sent using UPS and will take between 7 – 10 working days. The cost of delivery will be determined by your zip code and the numbers of items you purchase. Please note we do not dispatch at the weekend or bank holidays.

RETURNING GOODS

Please see International Customers section above.

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